Return and Replacement Policy of ApnaDental

Return/Replacement Eligibility

ApnaDental provides you Return/Replacement for policy of products purchased within 7 working day of delivery. The returned products are eligible for refund or replacement only after inspection and approval by our Quality Check Department based on the following criteria:

The product must be unused.
The product seal must be intact and not tampered with
All parts, accessories, warranty cards, and manuals must be included in the packaging of the boxes.

The product packaging must not be damaged.
The product must be the correct item.
For Easy Replacement make Video of Unpacking.

Technical Assistance by our ApnaDental Technical Department

To help resolve issues with your product, we may troubleshoot via online or through calls from our technical or vendor teams. If applicable, we may ask you to connect with a local technician for issues that can be resolved on your end to expedite the resolution process. We will reimburse any fees you incur for the local technicians services. If you do not wish to seek assistance from a local technician, we will assess the issue and arrange a reverse pickup for the requested product.

Delivery Issues

If the outer brown box is physically damaged or its seal is tampered with, we recommend not accepting the delivery and promptly reporting the issue to our support team. You can take a picture and WhatsApp us.

Reporting Damaged or Incorrect Products

If you receive a damaged product, an incomplete product (missing any components or accessories), a missing complete product, or the wrong product, please report the issue within 36 hours of delivery. Please note that after this 36-hour period, our team will not accept any complaints regarding damaged, incomplete, missing, or incorrectly delivered products.

Return Request Submission

Customers can submit a return request online through our website and App (App soon be launched). You will need to provide images or a short video detailing the issue with the non-working product within 7 Working days of delivery. If you do not provide the necessary information within this timeframe, ApnaDental reserves the right to deny your return request.

Replacement and Refund Policy

We will offer you a replacement for all return requests raised within 7-10 working days of delivery. If the product is out of stock and cannot be replaced at the time of request, a refund will be issued instead.

Fees

ApnaDental reserves the right to charge a return fee under the following circumstances:

A fee of Rs. 90 will be applied for partial returns if the total order amount (excluding the returned products) is less than Rs. 2,500
A fee of Rs. 90 will be applied for complete order returns if the original order value is under Rs. 2,500.
If you send a different or extra product, other than the return-approved product, you are liable for the logistics costs for picking up and returning the product.

Non-Returnable Products

While we offer a 7-10-day return or replacement policy, certain products fall under the Non-Returnable category:

Products that can be used directly on patients, including but not limited to tooth cream, mousse, MRC/orthodontic trainers, water flossers, chin caps, headgear, face masks, and other myofunctional appliances.
Products categorized under Pharmacy, including hand sanitizers and patient education models and manuals, are non-returnable.
The following items are classified as non-returnable products: dental chairs, dental compressors, UV chambers, autoclaves, X-ray units, RVG sensor machines, model trimmers, OPG and CBCT machines, apex locators, endomotors, ultrasonic cleaners and scalers, micromotors, implant motors/physiodispensers, bleaching lights and light cure units, amalgamators, and Waldent disposable high-speed airotors.
If the product value is less than Rs. 250 and the ordered quantity is 1, the return or replacement window of 7-10 days will not be applicable.
Products labelled as "short expiry" on our website cannot be returned due to claims of short expiry, as this information is clearly indicated alongside the product name.

We recommend that you review the product details page on the ApnaDental website/app before making a purchase to determine whether the product is returnable or non-returnable. However, if you receive a defective, damaged, or faulty non-returnable product, please contact ApnaDental within 48 hours of delivery, and we will initiate a refund or replacement.

Warranty Claims

For any warranty claims regarding the product, please refer to the following guidelines:

Physical damage to the product or equipment is not covered under the warranty claim.
Both ApnaDental and the buyer acknowledge that the products purchased are subject to the original manufacturer/importers warranties only.
Service and warranty claims are handled directly by the manufacturer or importer for this product

ApnaDental is not liable for replacing the products; the responsibility to replace any such product lies with the manufacturer or importer.
All claims related to returns and replacements must be directed to the concerned manufacturer or importer. ApnaDental may assist the customer in registering a request for product replacement or service.
We strongly recommend checking the warranty section on the product detail page before placing a return request under the warranty claim section.

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